Christopher Roosen

The ‘Experience Anatomist’—Using hybrid user research, service design & UX to ‘get under the skin’ of user, employee and citizen experiences

As one of the early cohort of usability specialists in Australia, I’ve been learning, thinking, reading and working in user research, service design and experience architecture since 2005.

I’ve spent a lifetime at the interesting, complicated intersection of people and technology

My multi-disciplinary background means I can take multiple valuable views on any problem. Consistent though, is my focus on high-value user research and human-centred design that understands people, contexts, cultures and technologies. This includes the needs of the organisations that support our modern experiences.

This long journey has taken me into many workplaces and lifestyle settings, including: government services, healthcare devices, kitchen appliances, educational programs, mobile applications, banking and insurance transactional systems and information websites. I’m especially good with information-rich products, end-to-end services and complex transactional experiences.

In my professional career so far, I’ve delivered hundreds of research and design sequences, from a few weeks, to studies lasting years. And I’ve interviewed and conducted in-context ethnography with hundreds of people in many walks of work and life.

My insights have helped guide products, services and experiences that serve hundreds of thousands of Australians, save millions of dollars, win awards and make life better.

I’m dedicated to guiding and shaping a world where technology serves a more authentic, meaningful and safe human experience. While still ensuring the organisations that offer those experiences also benefit.

Advocacy for Human Centred Design

  • Axure’s first approved UX wireframe prototyping trainer in Australia and New Zealand.

  • CHISIG (Computer-Human Interaction Special Interest Group) member and OzCHI Organiser (2006)

  • Health Informatics Society speaker (2016)

  • HealthTech Sydney facilitator and speaker (2015)

Writing on Human Centred Design

Five years of long-form, deep writing on psychology, technology, culture and human centred design on Adventures in a Designed World, my online think-a-zine. As of 2024, that’s 293 articles and more than half a million words.